Thank you for giving SRS the opportunity to be a solution for your record retrieval needs. We believe that quality, blended with excellent service, is the foundation for successful business and trust the following suggestions will help accelerate the process of retrieving records.

• Include the dates of service for each order requested.
   
• Include as much personal information for the patient, including SSN and DOB.
   
• Include a medical record number or case number if known (Primarily with large HMO’s etc).
   
• Provide the complete and most specific name for the provider, (all providers not listed in our database will be verified and then stored for future searches).
   
• Provide the correct city and phone number for the provider if applicable. (if unknown, please leave blank)
   
• When ordering pharmacy records, only a request for billing record is needed. The reason for this is that when the records are received, they are in list format of what was prescribed and the amount that was billed.
   
• Use the instructions box to provide any additional information, including patient address for the last three years.
   
• Having a secondary contact available will expedite the retrieval process, if the primary requestor is not available to resolve outstanding questions.
   
• Include your e-mail address when requesting records & check box on order form if you desire automatic notification via e-mail.
   
• If possible, list SRS’s name on each authorization to ensure that the provider & client are aware that your company has outsourced record retrieval.
   
• If the provider sends the requested records directly to your site, please notify SRS with the amount of pages received, so we will be able to close the order on our end.